These terms and conditions are the agreement between whoever shall use this site and Bliss Travel Group Limited ( BTGL). These terms and conditions set out the rights and obligations of all users and those of BTGL in relation to the services offered by this website.

Before you click on the confirm button at the end of the booking process, please ensure that you have carefully read all the terms and conditions. By clicking on the Confirm button you are committing to be bound by these terms and conditions.

You accept financial responsibility for all transactions made under your name. We will require payment in full at the time of booking

You accept to give us accurate information on all people travelling within your booking

Once you arrive at the confirmation screen, we advise you to print this off for your records before your email confirmation comes through.

It is your responsibility to check all details of the booking including arrival date, departure date, number of nights, hotel name and rooms booked. BTGL needs to be informed immediately of any errors as we cannot guarantee to be able to make corrections at a later date.

To make any amendments to your booking, please either do so online at our web site or contact us by e-mail at [email protected]. All amendment requests must be received in writing and are subject to availability and a £15 amendment fee.

If you need to change your dates of travel, there may be other rates valid for the new dates requested. If the hotel cannot accommodate your requested amendment, your booking will automatically revert to its original status although BTGL will always endeavour to offer a suitable alternative.

To cancel your booking online, log in to the 'Your account' section of the BTGL web site. Click on the 'View/Amend' link next to your booking. Click on the 'Cancel' link. You will be shown a screen which summarises any cancellation charges which may apply. If you wish to proceed with the cancellation, click the "Confirm Cancellation" button. If you do not wish to proceed at the point, click the "Undo" button. Your cancellation will not be processed until you click the "Confirm Cancellation" button. If this is the case and you do not arrive at the hotel, your booking will be treated as a "No Show" and your booking will be charged in full.
Once we have received your cancellation, an email to confirm this will be sent to you automatically.

You can also cancel your booking by contacting BTGL by email at [email protected] quoting your BTGL booking reference. Any cancellation may be subject to cancellation charges as laid out below.

All cancellations must be received either by submitting the cancellation online in the manner described above or in writing to BTGL. It is the customer's responsibility to ensure that all cancellation requests are correctly submitted.

Our cancellation policy is as follows (unless otherwise specified on your booking confirmation): -

24 hour cooling off period after confirmation - will apply to bookings made more than 72 hours in advance of your arrival at the hotel

Up to 72 hours before arrival - a cancellation charge equivalent to 25% of the total amount of the booking.

Within 72 hours of arrival - 100% of the total value of the booking will be charged.

If you are going to arrive after 17h00 at the hotel, it is advisable to call them (the phone number is indicated on your email confirmation) and let them know. Should you fail to arrive at the hotel on the first night of the booking, the whole booking will be cancelled and you will be charged 100% for the booking.

BTGL's liability to you and / or any third parties are in any and all circumstances, limited to the lesser of either:

(a) the amount paid by you to BTGL, OR

(b) £250 whichever is the lesser

You acknowledge that the availability of the facilities and features listed for each hotel are under the direct control of the hotel and as such BTGL cannot be held responsible if those facilities or features are not made available to you during the period of your stay. If a facility or feature is of particular importance to you, then you should check with BTGL or the hotel that this facility or feature will be available during your dates of stay. Please note that, in particular, swimming pools and air conditioning are only available seasonally and it is your responsibility to check whether these facilities will be available during your stay.

It is your responsibility when making a booking to ensure you have booked the correct room type for your needs. All details of the room types and the number of people that can be accommodated in the room are available on the search screen and should be double checked on your email confirmation. Room types available are as follows:-

Single Room - Contains one single bed. Suitable for one person.

Twin Room - Suitable for two people. Please note that twin rooms are not always possible in United States

Double Room - Contains one double bed or two single beds made up as a double. Suitable for two people. In the US and Canada, a double room MAY contain two double beds and so can accommodate up to 4 people.

Double for sole use - Contains two single beds or one double bed. Suitable for one person

Triple Room - Contains twin or double bed + extra bed or 2 double beds. Most hotels do not have one full size bed for each guest. Suitable for 3 people.

Quad Room - Suitable for four people. Please note that the room may not contain four single beds. Room may contain two double beds.

Child Bed - often a roll away bed, suitable for a child under the age of 18 years.

Cot - cradle or crib suitable for a child under the age of 2 years.

Please be aware that room type and size will vary from country to country.