Service with a Smile ?

Andrew Kemsley is the Bliss Hotels head cheerleader!

Brought into the project to create a culture of customer experience, he is also about empowering teams to be the best.

He is an established hospitality coach, trainer and facilitator with more than 20 years’ experience working with some of the UK’s most popular and successful casual dining brands. He was a founding member of giraffe, the UK’s leading family restaurant group, from its creation in 1998, through to its sale to Tesco UK in 2013.

He started 10 Hospitality in 2015 building on his success and experience gained in opening more than 90 restaurants across the UK and in the Middle East. Andrew now works as a consultant advising on new brands, concepts, service, team engagement, and hospitality. Sharing principles and philosophies to help identify the behavior necessary to deliver a perfect guest experience and a world-class reputation.

As our interim Hospitality Director, he has riled the troops and got them firmly on the Bliss train…


Andrew Kemsley e: / w: